Refund policy

At JamsFab, we want you to be completely satisfied with your purchase. We offer a transparent return process in full compliance with UK consumer laws and Google Merchant Center guidelines.

1. Return Window

You have 30 days after receiving your item to request a return. Any request made after this 30-day period will unfortunately not be eligible for a return or refund.

2. Eligibility Criteria

To be eligible for a return, your item must be in the same condition that you received it:

• Unused and uninstalled.

• In its original packaging.

• Clean and free from any signs of wear, modification, or welding.

Please note: Items sent back to us without first requesting a return via email will not be accepted.

3. How to Start a Return

1. Contact us directly at sales@jamsfab.com to request your return.

2. If your return is accepted, we will email you a return shipping label along with explicit instructions on how and where to send your package.

4. Return Fees & Shipping Labels

Return costs depend entirely on the reason for the return:

Return Reason	Shipping Label Method	Cost to Customer	Restocking Fee
Defective Product (Damaged, defective, or incorrect item)	Download and Print	£0.00 (Free)	£0.00 (Free)
Customer Remorse (Purchased by mistake, changed mind)	Customer Responsibility	Actual Cost of Return Shipping	£0.00 (Free)

Defective Products (Damaged or Incorrect Items)

Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us at sales@jamsfab.com so we can evaluate the issue and make it right. We will cover 100% of the return shipping costs for valid defective claims.

Customer Remorse (Change of Mind)

If you purchased an item by mistake or decide you no longer need it, you are responsible for covering the actual cost of the return shipping. We do not charge any restocking fees for change-of-mind returns.

5. Non-Returnable Items

Unfortunately, we cannot accept returns on:

• Sale items / clearance items.

• Gift cards.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate, new purchase for the correct item.

7. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval of your refund.

If approved, you will be automatically refunded on your original payment method. Please note that it can take your bank or credit card company some time to process and post the refund.

If more than 10 business days have passed since we approved your return and you have not received your refund, please contact us immediately at sales@jamsfab.com.

 

Contact Information:

If you have any questions please contact us directly using the information below:

Business Name: JamsFab
Customer Support Email: sales@jamsfab.com
Customer Support Phone: +447498035517
Physical Address: 82 Cowpasture Drive, Felixstowe, IP11 6AD, United Kingdom

 

 

Phone Contact: 01473 511694

Physical Address: 82 Cowpasture Drive, Felixstowe, Suffolk, IP11 6AD, United Kingdom