Refund policy

At JamsFab, we want you to be completely satisfied with your purchase. We offer a transparent return process in full compliance with UK consumer laws and Google Merchant Center guidelines.

1. Return Window

   You have 30 days after receiving your item to request a return. Any request made after this 30-day period will not be eligible for a return or refund.

2. Eligibility Criteria

   To be eligible for a return, your item must be in the same condition that you received it:

• Unused and uninstalled.

• In its original packaging.

• Clean and free from any signs of wear, modification, or welding.

Please note: Items sent back to us without first requesting a return via email cannot be processed or accepted.

1. How to Start a Return

2. Contact us directly at sales@jamsfab.com to request your return.

3. If your return is accepted, we will email you instructions on how and where to send your package, along with the appropriate return shipping label options based on your reason for return.

4. Return Fees & Shipping Costs

   Return costs and shipping label methods depend entirely on the reason for the return:

• Defective Products (Damaged, defective, or incorrect items):

  Please inspect your order immediately upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us at sales@jamsfab.com so we can evaluate the issue and make it right. We will provide a prepaid return label via email (Download & Print). There is No Cost (£0.00) to the customer for return shipping or restocking fees on defective products.

• Customer Remorse (Change of mind or purchased by mistake):

  If you purchased an item by mistake or decide you no longer need it, you are responsible for organizing and paying for the actual cost of the return shipping. JamsFab does not provide prepaid return labels for change-of-mind returns. We do not charge any restocking fees (£0.00) for change-of-mind returns.

1. Non-Returnable Items

   Unfortunately, we cannot accept returns on:

• Sale items / clearance items.

• Gift cards.

1. Exchanges

   The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted and processed, you can make a separate, new purchase for the correct item.

2. Refunds & Processing Time

   Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed automatically back to your original payment method within 3 to 5 business days.

Please note that it can take your bank or credit card company some additional time to post the refund to your account. If more than 10 business days have passed since we approved your return and you still have not received your refund, please contact us immediately at sales@jamsfab.com.

Contact Information:

If you have any questions please contact us directly using the information below:

Business Name: JamsFab

Customer Support Email: sales@jamsfab.com

Phone: +447498035517

Physical Address: 82 Cowpasture Drive, Felixstowe, IP11 6AD, United Kingdom